Managing consent

Understanding consent for recorded conversations

It’s good practice, and in some cases required by law, to get consent from participants to your meetings or calls for capturing recordings. Prior to recording any calls or meetings, ensure you understand and comply with the consent laws in your location, those in your customer’s or any other participants’ location, and any regulations that might be specific to your industry.

As a Vinton user, you may be responsible for obtaining consent from participants where required by law, and we strongly recommend that users always ask for consent before recording/transcribing, regardless of whether they are legally required to do so.

Video calls

Consent to video call recordings is always recommended, and in some cases, required by law.

Managing consent during the meeting

  • Hosts should request consent from participants prior to admitting Vinton into the meeting (individual video conferencing platforms’ settings may vary).
  • Vinton sends a message in the meeting chat to confirm it is recording and transcribing.
  • There is a visible presence of the notetaker as a participant.
  • Participants are informed in the meeting chat how to pause, resume or stop recording at any time.

Managing when Vinton joins meetings

When you connect your calendar to Vinton, you can specify the when Vinton should join.

  • Every meeting on your calendar
  • Only when you’re the host
  • Internal meetings only
  • External meetings only
  • Only meetings you accept

Using Vinton Scribe

Vinton Scribe is a bot-less notetaker that can transcribe video calls directly from your device (desktop or laptop) without joining the meeting. Vinton Scribe does not store any audio or video recording.

Legally, transcribing is often treated the same as recording a meeting/call, therefore ultimately you are responsible for gaining consent from participants where required by law. We strongly recommend you always ask for consent before scribing.

Phone calls

Consent to phone call recordings is always recommended, and in some cases, required by law.

When making calls with integrated telephony systems, these systems often have automated messages (“This call is being recorded for training and quality purposes”) that inform whether the call is being recorded or not. Consent is required for the call to be recorded.

In-person meetings

Consent to meeting recordings is always recommended, and in some cases, required by law.

You should request consent from meeting participants prior to recording an in-person meeting via the Vinton Mobile App or Vinton in the Salesforce browser app.

The Vinton Mobile App has a default built-in consent management checkbox that requires users to confirm they have obtained consent prior to starting the recording.

Additional information

GDPR

US State Laws

For more information about consent requirements, check your country’s legislation, and compliance requirements.