These release notes relate to the following packages which are now available on the AppExchange:

Product Previous version Latest version
Nativevideo 1.63 1.65
Vinton 1.38 1.51

What’s new in Vinton?

Templates

Now Vinton will determine the type of meeting or call and apply the relevant template for summary, follow-up email etc. allowing for more defined contexts for different types of meeting.

This multi-layered prompting approach first identifies the meeting context and applies the appropriate template if there’s a match. The host or admin can also decide to reprocess a conversation using a different template.

This functionality opens up lots of possibility for customising templates very specifically to the type of content being discussed during a call or meeting and providing a selection of choices for users.

Associate Salesforce Records

Want to associate a lead, contact or account with a conversation that’s happened? You can now do this in Vinton as we’ve added new functionality to associate other records with your conversations. Admins can customise which objects to associate with conversations too.

Download Transcript and Insights

No need to copy/paste different elements of conversation insights from the Vinton tab. Download the summary and meeting minutes at the click of a button. You’ll see the name, date, participants, summary and meeting minutes in a text file. You can also download the transcript as a text file too.

AI Insights Feedback

We now provide the opportunity to give feedback on Vinton’s AI-generated insights, rating Vinton and adding additional information too. This information is captured in Salesforce so Admins can see the feedback given.

Phone Calls

Added support for transcribing and generating insights from phone calls made using VoIP technology that integrates with Salesforce such as Five9, RingCentral, Zoom Calls. To set this up, please get in touch.

Improvements for Vinton

Speaker diarization for video/audio calls

This release includes enhanced accuracy in identifying and separating speakers. Using the Hey Vinton button, Vinton will determine whether the audio has more than one voice and automatically designate that recording as an in-person meeting. If the audio has a single voice, it will define it as an audio note.

Speaker Assignment Flow

We now have an improved flow for assigning speakers to the transcript. This is most often used for in-person meetings, but speakers can also be amended in all types of conversations if the need arises.

Better AI performance

Admins now have control over advanced model parameters such as Temperature, Frequency Penalty and Presence Penalty. These settings allow for tuning AI responses to match specific needs, providing greater flexibility and customisation.

Customisable Prompts for Coaching

You can now tailor prompts in Vinton to better fit your coaching analysis and highlights. Let’s say, for example, you use MEDDIC as a sales methodology. You could write a prompt for Vinton that specifies that coaching must be done in line with the MEDDIC methodology.

Admin Panel UI Updates

We’ve improved the Vinton admin in the Nativevideo Admin Panel UI and separated it out into specific topic areas so that things are more easily found. We now have sections for Video calls, Phone calls, Voice notes, Slack, AI Prompts and everything else is under Generic Configurations.

Bug fixes

We’ve made some general UI fixes for improved stability and user experience, including improved filtering and a single call view on the Vinton tab.

In addition we have:

  • Corrected date display issues on the Vinton landing page
  • Resolved inconsistencies with Audio Note player heights across devices
  • Resolved problems with loading multiple audio players simultaneously

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