What is the difference between production and sandbox setup steps?

[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" hide_on_mobile="small-visibility,medium-visibility,large-visibility" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" border_style="solid"][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" background_position="left top" border_style="solid" border_position="all" spacing="yes" background_repeat="no-repeat" margin_top="0px" margin_bottom="0px" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="true" hover_type="none" min_height="" link="" background_blend_mode="overlay" first="true"][fusion_text columns="" column_min_width="" column_spacing="" rule_style="" rule_size="" rule_color="" hue="" saturation="" lightness="" alpha="" content_alignment_medium="" content_alignment_small="" content_alignment="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" class="" id="" margin_top="" margin_right="" margin_bottom="" margin_left="" fusion_font_family_text_font="" fusion_font_variant_text_font="" font_size="" line_height="" letter_spacing="" text_transform="" text_color="" animation_type="" animation_direction="left" animation_color="" animation_speed="0.3" animation_delay="0" animation_offset="" logics=""]In production, in addition to following the standard setup steps, you also need to assign licenses to the users. This step is not required in the sandbox environment.[/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

What permissions do my Vinton users need?

[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" hide_on_mobile="small-visibility,medium-visibility,large-visibility" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" border_style="solid"][fusion_builder_row][fusion_builder_column type="1_1" type="1_1" layout="1_1" background_position="left top" border_style="solid" border_position="all" spacing="yes" background_repeat="no-repeat" margin_top="0px" margin_bottom="0px" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="true" hover_type="none" background_blend_mode="overlay" first="true" min_height="" link=""][fusion_text hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" animation_direction="left" animation_speed="0.3" animation_delay="0"] For Vinton to record and transcribe calls, you need to assign Nativevideo and Vinton permissions to standard users. There are also other permission sets that must be created and be assigned to users. For admins, who can modify or update Nativevideo configurations, assign Nativevideo, Vinton, and Nativevideo Admin permissions. This page explains how to set up the permissions . [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Why do people who don’t have Nativevideo licences/permissions assigned, see a licensing error when they access a record page with Vinton components?

[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" hide_on_mobile="small-visibility,medium-visibility,large-visibility" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" border_style="solid"][fusion_builder_row][fusion_builder_column type="1_1" type="1_1" layout="1_1" background_position="left top" border_style="solid" border_position="all" spacing="yes" background_repeat="no-repeat" margin_top="0px" margin_bottom="0px" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="true" hover_type="none" background_blend_mode="overlay" first="true" min_height="" link=""][fusion_text hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" animation_direction="left" animation_speed="0.3" animation_delay="0"] You can resolve this by assigning custom permissions to the Vinton components you've added to the record pages. You can follow the steps here . [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

How can I give Nativevideo access to my Org?

[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" hide_on_mobile="small-visibility,medium-visibility,large-visibility" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" border_style="solid"][fusion_builder_row][fusion_builder_column type="1_1" type="1_1" layout="1_1" background_position="left top" border_style="solid" border_position="all" spacing="yes" background_repeat="no-repeat" margin_top="0px" margin_bottom="0px" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="true" hover_type="none" background_blend_mode="overlay" first="true" min_height="" link=""][fusion_text hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" animation_direction="left" animation_speed="0.3" animation_delay="0"] If you've encountered a problem you can't solve and need to give us access to your Org, navigate to your User Settings, then under Personal Information find Grant Login Access, and provide access to Nativevideo Support by selecting the desired number of days. Follow the instructions here . [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

When setting up Vinton, is there an order to installing the packages?

[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" hide_on_mobile="small-visibility,medium-visibility,large-visibility" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" border_style="solid"][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" background_position="left top" border_style="solid" border_position="all" spacing="yes" background_repeat="no-repeat" margin_top="0px" margin_bottom="0px" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="true" hover_type="none" min_height="" link="" background_blend_mode="overlay" first="true"][fusion_text] Yes, it's very important to install or update Nativevideo first. One that's done, you can update/install your Vinton package. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Which Generative AI engine does Vinton use to summarise calls?

[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" hide_on_mobile="small-visibility,medium-visibility,large-visibility" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" border_style="solid"][fusion_builder_row][fusion_builder_column type="1_1" type="1_1" background_position="left top" border_style="solid" border_position="all" spacing="yes" background_repeat="no-repeat" margin_top="0px" margin_bottom="0px" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="no" hover_type="none" min_height="" link=""][fusion_text] Vinton is integrated with the latest OpenAI non-reasoning model via an Enterprise API subscription. We have built our infrastructure with a flexible approach, and a different OpenAI account can be plugged to perform the Generative AI tasks related to summarisation, extraction of next steps and follow-up email drafting. So if you have your own OpenAI enterprise account that you wish to connect to Vinton, you can follow the instructions here . We also give users the option to select Gemini as their LLM. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

What do the default prompts in Vinton do?

[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" hide_on_mobile="small-visibility,medium-visibility,large-visibility" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" border_style="solid"][fusion_builder_row][fusion_builder_column type="1_1" type="1_1" background_position="left top" border_style="solid" border_position="all" spacing="yes" background_repeat="no-repeat" margin_top="0px" margin_bottom="0px" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="no" hover_type="none" min_height="" link=""][fusion_text] Vinton comes with default prompts for Title generation, Summarisation/Minutes, Next Steps, Follow-up email drafting, Coaching and Sentiment. These default prompts are tried and tested and provide excellent out-of-the-box results. Vinton's prompts are flexible and can be modified (Org-wide edits) to cater for specific needs and requirements in terms of contextualisation and output format, ensuring the best and most appropriate output is always generated for the evolving needs of organisations and their processes. Admins can configure custom prompts and can also add Prompt Templates that users can choose from. For more details about configuring a custom prompt for Vinton, visit our support wiki . For more information about Prompt Templates watch the explainer in our Spring '25 release notes. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

How does Vinton integrate with Salesforce?

[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" hide_on_mobile="small-visibility,medium-visibility,large-visibility" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" border_style="solid"][fusion_builder_row][fusion_builder_column type="1_1" type="1_1" background_position="left top" border_style="solid" border_position="all" spacing="yes" background_repeat="no-repeat" margin_top="0px" margin_bottom="0px" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="no" hover_type="none" min_height="" link=""][fusion_text] Vinton is natively integrated with Salesforce. Video Calls, Phone Calls, In-Person Meetings, Scribe Meetings and Voice Notes are saved in custom objects as part of the package and provide all the flexibility and customisation of any native object in Salesforce. Calls and related notes are automatically added to the participants' records in Salesforce (Internal Users, Contacts, Leads) and to their related records (e.g. Accounts, Opportunities, Cases, any custom object). Transcripts and generated text can be customised to be added automatically to specific fields (e.g. populating "Next Steps" in an Opportunity), notifications are sent from Salesforce to the users participating after each call (if Admins have set this up), with the summary of the call, the next steps, and a link to the related Salesforce records. Call recordings are also visible in the Salesforce Mobile App. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

What do users need to do to have Vinton join a video call?

[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" hide_on_mobile="small-visibility,medium-visibility,large-visibility" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" border_style="solid"][fusion_builder_row][fusion_builder_column type="1_1" type="1_1" background_position="left top" border_style="solid" border_position="all" spacing="yes" background_repeat="no-repeat" margin_top="0px" margin_bottom="0px" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="no" hover_type="none" min_height="" link=""][fusion_text] It depends on how Vinton has been set up in the Org. For Orgs using Individual Notetakers, users should follow the setup instructions to connect their calendar to Vinton . Users can also use our "ad hoc" invitation feature to add Vinton to meetings. If the Org is using the org-wide email address to invite Vinton to meetings, the only action required on the part of the users is to invite Vinton to the same meeting in the calendar. In your Org, Vinton will have a dedicated email address with related calendar. Vinton joins the call, if invited, and can be admitted by the attendees when the call starts. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

How quickly are transcripts and insights made available after a call?

Vinton’s transcription capabilities are powered by both AWS and Deepgram services, each offering support for a diverse range of languages to cater to our global user base. Transcriptions are typically available immediately with AWS, while Deepgram may take a couple minutes longer due to its asynchronous nature. AWS transcription services provide extensive language support, covering major languages such as English, Spanish, French, German, Italian, Portuguese, Chinese, Japanese, Korean, and an array of others. This enables real time transcription across various linguistic demographics, ensuring that Vinton is accessible to teams worldwide. See the latest and most accurate language offerings . Deepgram offers transcription services in multiple languages, prioritizing accuracy and context. While it excels in English, additional language support includes widely spoken languages such as Spanish, French, as well as others like Hindi, Japanese, and Russian, covering a significant linguistic spectrum for diverse transcription needs. See Deepgram's language offerings. With both AWS and Deepgram, you can select the transcription service that best fits your language requirements and accuracy expectations, ensuring that Vinton's transcriptions are as reliable and inclusive as possible.

FAQs Archive - Page 2 of 5 - Vinton AI Notetaker

What is the difference between production and sandbox setup steps?
Nativevideo, Platform, Servicevideo, TalentVinton, Vinton
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What permissions do my Vinton users need?
Nativevideo, Vinton
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Why do people who don’t have Nativevideo licences/permissions assigned, see a licensing error when they access a record page with Vinton components?
Nativevideo, Vinton
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How can I give Nativevideo access to my Org?
Nativevideo, Vinton
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When setting up Vinton, is there an order to installing the packages?
Nativevideo, Vinton
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Which Generative AI engine does Vinton use to summarise calls?
Vinton
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What do the default prompts in Vinton do?
Vinton
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How does Vinton integrate with Salesforce?
Vinton
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What do users need to do to have Vinton join a video call?
Vinton
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How quickly are transcripts and insights made available after a call?
Vinton
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Archives: FAQs

What is the difference between production and sandbox setup steps?

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What permissions do my Vinton users need?

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Why do people who don’t have Nativevideo licences/permissions assigned, see a licensing error when they access a record page with Vinton components?

Continue reading

How can I give Nativevideo access to my Org?

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When setting up Vinton, is there an order to installing the packages?

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Which Generative AI engine does Vinton use to summarise calls?

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What do the default prompts in Vinton do?

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How does Vinton integrate with Salesforce?

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What do users need to do to have Vinton join a video call?

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How quickly are transcripts and insights made available after a call?

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